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August 2020

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Nottingham Building Society

By | Case Studies, Commercial Cleaning, Company Cleaning, TUPE | No Comments

Nottingham Building Society

Initially, Ideal had provided a cover cleaning service to various Nottingham Building Society sites throughout their portfolio of buildings as and when required. Earlier this year at very short notice Ideal were asked to take over the full routine service to over 60 Branch locations across the East Midlands and Lincolnshire and into Staffordshire and South Yorkshire. Ideal’s management team mobilised extremely quickly to achieve a smooth transfer of the services for Nottingham Building Society and to successfully transfer staff under TUPE into Ideal’s employment.

When Ideal took over the cleaning services they immediately implemented a cost reduction regime for Nottingham Building Society, tailoring the service to meet the actual needs of each branch and this review is on-going, identifying possible changes to cleaning routines, methods and frequencies in order to ensure we are providing the most efficient and cost effective quality service, managed by Ideal to best meet the Building Society’s needs.

Ideal’s ethos is to provide a quality service through the professional management, supervision and support of the cleaning operatives and Ideal’s operations teams went straight to work ensuring cleaning staff were re-trained to Ideal’s methodologies, that they were provided with the correct materials, equipment and support and that standards and cleaning quality were improved. 

Working in a transparent and collaborative way with Nottingham Building Society, Ideal reviewed the service levels across all the sites to ensure the service and cleaning time provided met Nottingham Building Society’s actual requirements, rather than just matching the historic provision, and that their best interests were served. This has resulted in a more cost effective and efficient cleaning service across the portfolio of offices and branches.

Within three weeks of taking over the service, the UK went into Lockdown in response to the coronavirus pandemic.  Ideal revised its policies and procedures, in line with the available information from the Government, NHS and World Health Organisation. Ideal issued general guidance, Risk Assessments and information on Covid-19 and new methodologies and Touch Point Disinfection to all employees and clients across the business.

The majority of The Nottingham’s branches remained open for business throughout the lockdown and as elsewhere Ideal re-trained its staff to focus cleaning duties to concentrate on the disinfection of Touch Points and surfaces to reduce the risk of the virus being spread.

Ideal also provided Nottingham Building Society team members with information and guidance on Covid-19 as part of the safe use of disinfectant sprays so that they could continue to clean Touch Points and surfaces throughout the working day, further reducing the risk of spreading the virus.

The Covid-19 pandemic has presented businesses with exceptional challenges but Ideal has worked with Nottingham Building Society and its other customers to provide a safe working environment for those who have worked through the lockdown. Where there have been confirmed or suspected cases of Covid-19, or where clients need to reassure staff and customers, Ideal’s Industrial Division is able to provide full building disinfection using specialist Steri-Fogging techniques. This technique employs a sterilising mist to disinfect the air and all surfaces within a workspace, without damaging furnishings, carpets or computers.

As lockdown relaxes, hygiene remains a critical concern with anti Covid-19 measures still in place. Following the publication of the Governments ‘Plan to rebuild/Covid-19 recovery Strategy’ on the 11th May 2020, Ideal re-issued amended guidance to staff and customers on Covid-19 Risk Assessments, Toolbox talks and the wearing of Face Masks and Coverings. Ideal will continue to review the situation for Nottingham Building Society and its other clients to ensure all practical measures are being taken to make premises Covid-Secure.

Gloucester Quays

Guinness Trust

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Following a further competition under ESPO Framework 263_16 Ideal were awarded the contract by The Guinness Partnership for Office Cleaning Services (Daily Office Cleaning, Window Cleaning and Washroom Servicers) for their 11 main office facilities. Guinness operates across most of England, with offices in four regions – North-West, North-Central, South-East and South-West.

These offices have a wide geographic spread with 2 locations in Oldham and main offices in Crewe, Sheffield, Chesterfield, London, Milton Keynes, Bristol, Havant, Exeter and Gloucester.

The contract commenced in July 2019 and is over seen centrally by Chris Dring our Assistant Managing Director, with service delivery managed from our 5 main Regional Offices. A further office in Brixton, London was also added at the start of the contract and further smaller depots are programmed to transition over to Ideal as existing service contracts expire.

 

Covid-19 Pandemic

How to prevent germs from spreading during the Covid-19 Pandemic.

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The ongoing Coronavirus (Covid-19) pandemic has impacted businesses of all types and most companies have had to review and re-assess their working practices to protect their staff and customers. Many organisations had to, or chose to, close their business premises and where possible staff have worked from home, but as the lockdown is further relaxed more companies are looking to re-open premises, either wholly or in part, and need to make sure that they meet their legal responsibility to protect their employees and other people on site.

Because of this contract cleaning has now taken on a new meaning as the Covid-19 virus continues to sweep the globe. Whether you are a private landlord or a commercial property owner then gaining the confidence of your tenants and employees and showing that you are proactively protecting their health is vital. Professional cleaning firms like Ideal Cleaning Services Ltd are busier than ever as cases of Coronavirus continue to be reported, with doctor’s surgeries, offices and schools seeking deep cleaning services following patients, employees, teachers and pupils being tested for the virus.

I recently read an article that I found very interesting and which provided some very good ideas and advice as to how best to avoid the spread of germs during the Covid-19 pandemic. Because I thought the information provided was so relevant I have used some of the relevant points in this article because it is only through continued awareness that we will eventually win the battle with the Coronavirus strain Covid-19.

Commercial cleaning companies are reporting that clients, particularly those in UK cities, such as large businesses and restaurants, are now more often requesting further services, such as preventative deep cleans, since Coronavirus cases hit the UK. However there is cleaning and then there is disinfection and cleaning to prevent the spread of germs. A Coronavirus deep clean should include the close and careful sanitisation/disinfection of all touch points, floors and fittings. Germs can easily and quickly spread from one person to another by touching unclean equipment or surfaces. The key to success in any clean is attention to detail but in the case of a Covid-19 deep clean this is even more important.

Following a deep clean a full fogging service, carried out to the correct European (EN) standards for killing bacteria and viruses, is a sensible additional precaution for the highest level of hygiene.

Public Health England (PHE) has published advice on what people need to know about cleaning (in non-healthcare settings) if someone suspected of carrying the Coronavirus has been present. This guidance has been prepared based on knowledge of other viruses and is being regularly reviewed and updated.

Risk analysis

If you are carrying out a deep clean at premises where you suspect someone may have been carrying the virus, the main risks to consider are:

  • Contaminated surfaces
  • Virus shedding from people who may be carrying it
  • The amount of time an infected person spent in the setting
  • The amount of time that has passed since the individual was last in the setting.
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Studies of other viruses suggest that these risks are most likely to be reduced significantly over 72 hours. It is therefore recommended that an area be kept closed and secure for 72 hours, before cleaning, as the amount of virus living on surfaces will have dramatically reduced over this period of time. The same period of time is recommended for the disposal of cleaning items and personal protective equipment (PPE).

At a minimum, disposable gloves and an apron should be worn. Additional PPE for the eyes, mouth and nose might be necessary if visible contamination is present. Your local PHE Health Protection Team can advise on the most appropriate PPE for cleaning settings where a higher level of virus is indicated. The correct PPE is a must so don’t cut corners just to save money.

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Responsible waste removal is essential if infection is suspected. Contaminated waste should not be stored with normal waste for 72 hours. If this is not possible then collection can be arranged through a specialist waste contractor who will treat it appropriately.

To protect the health of your property and its occupants and assuming you do not use a cleaning company, you may want to provide your employees or tenants with a daily cleaning schedule, for ongoing germ control. Here are 10 top tips and pieces of advice to stop the spread of germs in building or home:

  1. Focus your cleaning efforts on areas of the building where germs are most likely to spread, for instance the kitchen and the bathroom.
  2. Soap and hot water will rinse germs away, disinfectant will kill them. In the case of the COvid-19 virus a recommended and proven Viricide will be required
  3. Damp surfaces are a breeding ground for germs so make sure you thoroughly dry all counter tops and chopping boards.
  4. Make your cleaning schedule a regular one, tackling germ hot spots on a daily, rather than a weekly, basis and focus on all touch and contact points.
  5. Clean your cleaning equipment. Unless the tools you’re cleaning with are germ-free, then you’ll only be spreading harmful bacteria around. Use disposable cloths where possible. Reusable cloths should be disinfected after use or washed at 60C after each use. After washing, dry all cleaning equipment thoroughly.
  6. Use two different coloured buckets when using liquid cleaners – one for mopping, one for rinsing.
  7. Consider steam cleaning carpets and soft furnishings for effective germ control.
  8. Wash household linens, towels and underwear at 60C to kill germs.
  9. Use hands-free bins for food waste disposal to minimise the risk of germs spreading.
  10. Store pet food and equipment separately from the rest of the household to prevent any cross contamination.

In these challenging times, when hygiene is an even more critical concern than before, we understand that many companies may be re-evaluating their current cleaning requirement and in these cases it is important to do your home work! Whether you are undertaking deep cleaning and disinfection works yourself or using a cleaning company, due diligence is a must because it is more important than ever now to get it right.

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Our company along with many others have been working hard to support their clients through these unprecedented times. In many cases our teams have not only supported frontline workers but have been the frontline workers. Where customer’s premises have remained open they have continued to provide routine and deep cleaning and disinfection fogging services, and in the daily working practices, work schedules have been re-focused with an emphasis on the regular disinfection of contact points, such as door handles/touch plates, handrails, keyboards, telephones and desk surfaces, to protect against Covid-19 transmission, whilst also maintaining critical hygiene standards in workplace kitchens, tea points, canteens and washroom facilities.

Where customers are now looking to re-open premises and receive staff back into the working environment, We as a specialised company are able to provide Return to Work Deep Cleaning to premises with our Specialised Industrial Division utilising ‘Fogging’ techniques to disinfect the air and all surfaces within an office/work space. This technique will not harm furnishings, carpets or I.T. equipment and leaves a residual film offering further anti-virus protection for up to 30 days after treatment and some peace of mind. Yes we are fully aware that these programs and processes will not stop everyone from catching the virus but it willNo alt text provided for this image

As an employer, owner or a proprietor it is as stated by the HSE your responsibility to protect people from harm. This includes taking reasonable steps to protect your workers and others from coronavirus. Coronavirus can transfer from people to surfaces. It can be passed on to others who touch the same surfaces. Keeping your workplace clean reduces the potential for coronavirus to spread and is a critical part of making and keeping your business ‘COVID-secure’.

I know that we are in unprecedented times and that sometimes we will feel as if we are walking through a minefield because of the uncertainty we face daily, however remember you are not in this alone and if you are undertaking deep cleaning and disinfection works yourself, don’t be afraid to ask for advice or help from an experienced and qualified cleaning company. After all it is what we are trained to do!