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Adam Ramsdale

Ideal Social Housing Cleaning

Is Your Factory Really Clean Enough even at high level?

By | Blog, Cleaning, Commercial Cleaning, Company Cleaning, Industrial Cleaning | No Comments

Maintaining a high level of cleanliness is vital for factories. Not only does it affect the health and safety of the workplace but it affects the quality of the products they’re handling.

Each year an average of 22 workers die in workplace accidents. There was also an average of more than 3,100 reports of major injuries and about 4,100 reports of injuries that kept workers away from work for seven days or more during the last years. 

Health & Safety inspections are carried out on a regular basis to determine the  cleanliness and safety precautions carried out by the business. Failing to comply with the guidelines set out by the government in The Health and Safety at Work Act (HSWA) 1974. Along with the Management of Health and Safety at Work Regulations 1999. Puts employee lives at risk and may result in fines and loss of the business.

Furthermore, to prevent this from happening; factories need to meet all of the required health and safety standards. Some of which can be met by implementing the correct cleaning methods.

Over time

Dirt and grime build up on floors and at high levels which can seriously affect the safety and also the productivity of the work place.

An approach of deep and regular cleaning are recommended to meet the inspection standards. Whilst this can be done in house by employees; hiring a commercial industrial cleaning company with experience in factory cleaning improves the overall cleaning results.

Cleaning each individual machine daily is unrealistic and counterproductive. In other words. cleaning the finer details should be done as part of a monthly clean. This depends on the products your business handles and the mess associated with them.

Regular cleaning is recommended daily to take care of all the main health and safety concerns. Keeping on top of floor cleanliness to prevent slips and trips. Cleaning down workstations and removing waste. As well as meeting hygiene requirements for communal areas as a vital part of a daily cleaning routine.

Peace of Mind

A brought professional cleaning company is better for business as they can clean within a schedule. Ensuring it works best for the day to day running of the business. Cleaning done in house isn’t a good use of time and adds an increased health and safety risk. Commercial cleaners will also conduct regular cleaning audits to ensure cleaning standards are always maintained.

As a example, most factories have vaulted ceilings with steel supports and fixtures. High-Level Cleaning is specialist work and therefore includes: windows; warehouse walls; light fittings; office blocks; roofs, or the inside of factory walls. Dust and debris build up and is blown off the high points down to lower areas contaminating the other factory spaces. This is overlooked until pointed out by inspectors or interrupts and affects the manufacturing process. Avoiding high level cleaning is a false economy as  it has a increased fire risk and in the case of a fire even led to fire spreading rapidly.

Due to the nature of high-level cleaning and the dangers associated with cleaning in difficult to reach places. It is essential that cleaning staff are certified to work with the types of machinery for accessing these types of areas. For this reason and for peace of mind using a high level cleaning company makes sense. Not just from a safety aspect but also from a monetary one.

A good cleaning company

Using ladders is generally a thing of the past and with Health and Safety rules, insurance and regulations. These are in place to keep areas clean and safe. A good commercial Industrial cleaning company should have fully trained and certified operatives that can operate cherry picking machinery allowing them to access impossible to reach corners.

Not only will a clean and safe environment protect employees from harm, it can also improve the quality and levels of production. No one will work in an environment they feel unsafe or unhygienic.

Compiled by Mark Dickinson

Mark Dickinson

7 Reasons why you should also switch to a Hybrid Vehicle.

By | Blog, Clean Energy, eco-friendly, Ideal Life | 36 Comments

Repost – 7 Reasons why you should also switch to a hybrid vehicle.

Hybrids Are Cleaner

As a traditional vehicle ages, it may create more emissions than it did when it was new. Whereas, as renewable energy resources become more available, your HEV (Hybrid Energy Vehicle) will only become cleaner as time goes on. Yes, it’s true that hybrids burn the same fuel source as a normal car and therefore produce the same environmentally damaging gasses as conventional vehicles. However, hybrid vehicles are much more fuel efficient and therefore produce a lot less CO2 emissions.

Keys hand over

Hybrids Retain Their Value

Hybrids are one of the new crazes in the car world. Due to this they are able to hold their value a lot better then a normal petrol or diesel vehicle. Also due to the amount of technology it takes to get a hybrid to work effectively, it normally means that the specs of the car are better inside giving them a higher resale value.

Hybrids Are Incredibly Quiet

While tyre and road noise from a vehicle will not be impacted by changing the inner workings, the noise that is being produced by the engine will be reduced dramatically. If you have seen or been inside an HEV while it is in motion you will know that (at low speeds especially) the noise pollution is heavily reduced.

Hybrids Require Less Maintenance

Due to the fact that the cars engine will be running a noticeable amount less then with a ‘normal’ vehicle. It is safe to say that the engine will not be working as hard as it will be with a petrol or diesel adaptation of the same vehicle. Therefore, the car will require less services and brake checks.

Hybrids will not hurt your energy bill as much as you are led to believe

When you consider the amount that you will be saving at the filling station and the energy efficient changers that an environmental conscious person makes, e.g. turning lights off when not in the room and less TV time. Then you will notice that you may be able to save more money then you thought you would. A usual worry about hybrid and electric cars is they will increase the electric costs 10-fold however this is not the case.

Hybrids require less fuel therefore less cost

Even though you will still need petrol to power your vehicle, you’ll need a lot less of it to get from A – B. The large fluctuations in prices from pump to pump may not be as much of an “physical” pain when driving a hybrid electric. Some Companies, like Tesla, even offers free charging for users, if having brought their car from them, making the cost even cheaper.

Tesla Charge Point

Tesla charge point

Hybrids are more affordable than previously thought

Many people are under the misconception that hybrid vehicles are very pricey as they are filled with ‘futuristic technology’. However, they are a lot less expensive they people think. For example, you can pick up a brand-new Toyota Yaris Hybrid for around £16,000.[1]

Check out our 7 more reasons here.

Resources:

[1] – https://www.toyota.co.uk/new-cars/yaris/build?path=engine/09a6531a-c3f1-4d2d-b4d3-eb45cbb35478/7b77d85b-8f26-4645-82ac-22154a7d6293/ac526909-cafb-4bf4-b397-267a05ca692a&financeOption=cash

How can tech help you be a cleaner you?

By | Blog, Clean Energy, Company Cleaning, eco-friendly | 2 Comments

Tech is now a part of our day to day life; we use it on the regular some of us require it to be able to function properly in our personal and working environments. It has become so much of a norm now that we don’t notice it and we sometimes expect it. Below are some points that you can use to help you be a cleaner healthier person as well as clean the environment around you.

How can the technology help me personally?

Medicine and technology go hand in hand, if you have a problem and go to a GP then they will undoubtedly be using some tech to find the cause of your problem. However, we are going to look at some easier accessible equipment to help a daily user.

Firstly, a new movement by the Amazon Alexa and NHS, if you have an Alexa then it will start to give out health advice which is verified by the NHS to its user. This is a big leap and could help save many lives in the future as well as keep the users of the Amazon product assured knowing they have that advice to hand if required.

Secondly, apps such as Samsung Health and Headspace are apps which can be used to control breathing, stress levels and can help perform meditation. This allows app users to take time out, collect their thoughts and create some mindfulness for themselves. Something that we all need from time to time.

How can technology keep me safe?

There are many different security devices which will allow you to have that little bit extra piece of mind when going about your day. One example is home security cameras which can be access from anywhere but only one a device of your choice. An example Yi home, who allow you to log into an app and control the cameras (even audio) from wherever you are.

However, being safe in day to day life is one thing but what about being safe online? VPN’s can ensure that you browse and access the internet safely and securely. It encrypts any data passing through it to add an extra layer of security; making public Wi-Fi safe!

How can Tech clean my environment?

A question that we, Ideal Cleaning Services, get on all our big contracts is “How to you use technology to help your business?”. We do not have a simple answer for this though, we are constantly adapting and adopting new technologies to be able to provide the best service possible for all our clients.

However, some tips for any readers who want to use some cleaner alternatives are: switch to a hybrid vehicle (we have two previous blogs on why you should switch to one, which can be found here pt1 and pt2). Also you can use renewable energy within the home or control it easier using HIVE or BULB which provide easily controlled and renewable energy.

FAQ

FAQ’s and Archive

By | Blog, Commercial Cleaning, Company Cleaning, Ideal Life, Industrial Cleaning, TUPE | 7 Comments

Frequently asked Questions

Below are some of the most popular frequently asked questions that our sales ops receive on a daily basis, we hope this helps.

Q: Are you local?

A: We have branches all across the country, covering England and Wales. Click here to find out where our regional offices are based. We assure that every area is supervised and the location will not affect the service.

Q: What will happen to my staff if we change to you?

A: The best way for us to answer this question is by getting you to look at a previous blog post by us. All the relevant TUPE information may be found in blogs TUPE pt1 & pt2.

TUPE feat Image
TUPE Feat Image

Q: What type of premises do Ideal clean?

A: We are a business-to-business provider with two divisions. Our Office and Commercial Cleaning division provides regular routine cleaning for; offices, retail, medical surgeries, showrooms, communal areas of social housing and more.
Our Specialised Industrial Division offer specialist cleaning in an industrial environment including: production lines and machinery; the removal of waste products using MOVAC Vacuum Tankers and the provision of Legionella Services  (we are an LCA registered company). Above all, we are experienced and equipped to work at height and in enclosed spaces.

Q: Can you provide a quote over the phone or email?

A: We can – but this would only be an ‘indicative quote’ or estimate and would be subject to an actual site survey by one of our Field Sales Representatives. A full site survey is the best way to accurately quote for your cleaning needs and allows us the opportunity to discuss your requirements with you in detail.

Q: How can I trust that Ideal will provide a good, reliable service?

A: Established in 1946, we remain family-owned with four generations of experience and investment in the cleaning industry. Meanwhile, we operate and conduct our business in an ethical and transparent way. Ideal’s overarching approach ensures we make every effort to manage required services on behalf of our clients providing; cost-effective, added value and improved services.

Ideal’s senior management take an active role in the set-up and ongoing development of the service. In addition, we meet (and often exceed) our customer’s needs and expectations through; structured contract management and supervision, strong family values, well trained motivated staff, quality goals and customer partnership approach.

Don’t just take our word for it – Check out our Testimonials

Archive (By Month)

cleaning hack

5 Office Cleaning Hacks You Can’t Live Without

By | Blog, Cleaning, Uncategorized | No Comments

Let’s face it, life is short, therefore we want to utilise what time we have to ensure that we live life to the fullest! See the guy in the image above? he doesn’t spend hours on his house chores, so why should you? How about instead, you try these awesome cleaning hacks that are listed below!

OH CRUMBS!

We all like to snack at our desks; biscuits, crisps and chocolate. What do all of these leave? Crumbs. A select few of us would either leave the crumbs there, or sweep them onto the carpet. Instead, get a sticky note or some tape and start dabbing it onto the crumbs, This should effectively get rid of them!

Watch out for those crumbs! But it sure does look good

Wipe on, roll off

DUST! It’s everywhere, it’s created on the daily and there is no place it doesn’t settle. Places like light fixtures and lamps are one of the most common places for dust to gather and be in sight. Some tips recommend using a wipe or dry cloth but this doesn’t always work. However, if you use a sticky cloth roller it can gather the dust and easily remove it from the object. Works EVERY time.

Sick of them table top marks?

In my opinion, this is a life saver. It works with tea, coffee and water marks. If wipes are not working we suggest you try using a hair dryer to make the stains easier to remove. This will allows you to wipe the marks off, however then further add protection for next time; use olive oil so the table looks refreshed and new!

Grease and burnt bits just wont go away!

We all have that pan/tray that we either leave till last or don’t use because we know how much of a pain it’s going to be to scrub that burnt on food off. Even worse when the rough side of the sponge just wont do the job! No worries, if you create a tin-foil ball it will work as a tougher scrubber and make the job easier for you.

Toothpaste isn’t just for teeth

I’m sure you have heard of some of the magical things that you can use toothpaste for. One example is it can be used to repair scratched CD/DVD’s by getting a small amount on a cloth it can help repair minor scratches. However, this isn’t the tip we are here to tell you about!

Did you know, you can also use it to rejuvenate beat up trainers, adding it to the material can give the outside of the show a new lease of life.

Hybrid cars lined up

More reasons why you should also switch to hybrid vehicles

By | Blog, Clean Energy, eco-friendly, Ideal Life | 4 Comments

More reasons why you should also switch to hybrid vehicles 2:
“Cool Prius” – Nobody.

The last time we spoke about Hybrid Vehicles the reception and the way the audience interacted was amazing. It meant so much to us, that in order to try and replicate that; we are doing a second one!

Points spoke about in the previous blog:

  • Hybrids are Cleaner
  • Retain their value
  • Less Maintenance
  • Will not hurt your energy bills as much as previously thought
  • Less fuel cost
  • More affordable then perceived

You can also find out previous blog here

Stylish


For a long time, when you said hybrid, you automatically thought of cars such as the Prius or the Note. Two cars which are not renown for their stylish looks and speedy nature. However, that has completely changed now! Nearly every car brand has a “Cleaner” model available. So no matter what your preference there is a hybrid or even electric vehicle for you. Below I have listed (what I think are) the five best looking Hybrid/Electric vehicles:

  1. Tesla Model S – £65,500 (After incentives)
  2. Toyota RAV4 Hybrid – £29,635
  3. Volkswagen Golf GTE – £29,740
  4. Tesla Model X – £73,200 (After incentives)
  5. Toyota CH-R Hybrid – £24,500 (Used at Ideal)

Global warming

We are in no doubt that global warming is a danger to our health and all life on this planet. We are reaching new record temperatures causing floods, droughts and increasing sea levels. Our personal vehicles (excluding vehicles used for company use) are causing 1/5 of the emissions; all that coming out of the car exhaust and polluting the atmosphere. Therefore, it is a smart and cleaner switch to go to Hybrid or even electric cars and trucks. This will result in fewer emissions and if the electric comes from a renewable source such as wind; this means it could be zero emission driving. Its not just our car’s we are making ‘Green’; check out some of the other things we do!

Large range of choice

It is thought that there are only a few types of hybrid out there. However, as you can see from the above “Stylish” section; in recent years companies have been re-thinking and trying to change the public opinion on hybrids. It is now possible to get just about any vehicle from any brand in a hybrid version. Weather you want an SUV, People Carrier, Truck or Sports car; it is now possible to get a hybrid version. (Check out some of the list above)

Big brands are now making the switch

We know that big brands don’t always control the way a market moves. Sometimes, it’s the smaller brands that will invent a technology first only for it to be “re-invented” by a bigger more popular brand. Other times the market is directed by the public want and needs, in 1997 Toyota dropped the production of the hybrid Prius due to lack of public interest and it wasn’t till 1999 that the USA “re-invented” the hybrid with the Honda Insight. However with global warming becoming more real each day the public are now looking for an alternative to their normal fuel guzzling car.

This has led to brands such as Toyota, Mercedes and BMW all adding hybrid and more economically friendly vehicles to their lines. Toyota, for example, make it possible to make nearly every vehicle a hybrid version. Due to the bigger brands making the change it may result in more of the public also following suit to be with the times.

On board Tech

Here are some images of the on board tech/dashboards of some of our favourite hybrid cars. As you can see below even the standard hybrid comes with fully interactive displays as well as customisation options and even apps to help you drive. This is partly due to them being more modern but is also helped by them having a lot more engine management.

BMS Janitorial

By | Blog, Ideal Life | 2 Comments

BMS Janitorial

BMS is the product store/repair centre for tool and equipment at Ideal. We aim to please and want to ensure that the customer gets the best service when walking out the door! Located at 353 Nuthall Road, NG8 5BX, our little shop is a friendly environment to ask any questions that you may want answering without worry about a sales pitch. Our team know that its not just about selling the newest and latest equipment or product and that is why we also refurbish and repair tools so you can get going again quicker!

The Store

Situated next to Ideal Cleaning Service Ltd on 351 Nuthall Road, Nottingham, NG8 5BX. If you do want to pay us a visit we are open from 8am – 5pm and will be happy to accommodate you between these times!

Otherwise, you can give us a call on 0115 913 2200, this will allow you to speak with Terry or Ernie who are our two wonderful employees. Whom often get positive reports about there work and manner.

Our aims for the future

As well as operating a physical store we also aim to have a fully operational Facebook store and e-commerce website which we can use to sell the same products as in store. Our Facebook page has been operational for a while now gathering interest from the USA and the Philippines. As for the website that is still in development however we do aim for it to be out by mid feb.

BMS Website screen shot
BMS Website screen shot

Get in touch

Finally, we are always ready for your call and would love to hear from you and about any enquires you may have! Call us on 0115 913 2211 or email: stores@idealcleaning.co.uk

https://www.facebook.com/bmsjanitorial/
2018Sum

Ideal’s 2018 Summary

By | Blog, Uncategorized | One Comment

Ideal’s 2018 Summary

2018 Summary

2018 has been a huge year for us at Ideal. We have a lot to talk about with new contracts being won as well as new and old leaving and joining the company! All in all, we can say this year has been successful in terms of friends and business and we hope to continue that growth to the next year. However, our most important mention this year is an economical and electronic switch to ZetaSafe.

ZetaSafe

ZetaSafe is an electronic auditing software which our clients and employees can use in order to access data recorded by our operatives. This paper free system has saved on half of the paper we use and that is just in the beta stages of the applications release. As we move forward; we hope to cut that down further as well as give more clients access to dashboards and weekly reports received through emails. We understand that the release hasn’t been perfect however we are pushing forward, and our team is working hard daily to complete and produce the reports.

ScanningApp
ScanningApp

Promotions and Newbies

In terms of internal proceedings there have been a few new faces join and others have gone up in the ranks. We would like to officially congratulate our two new directors; Gary Benning and Gavin Ingle whose hard work and determination for the company has seen them get where they deserve to be. Also, two of the original family members; Chris and Adam Dring were promoted. Chris has become the National Operations Manager and Adam is our new East Midlands Regional Manager. Congratulations to you both. There have also been new faces who have joined the company this year. They include:

Retirement

We are always happy to see new faces join the company but sad when they leave, especially after working for Ideal for such a long time. At the end of last year Stephen Leahy left the company after over 45 years’ service. He will be missed by all at Ideal however has visited time to time during this last year to help and provide support when needed. Another retiree is Jane Oldroyd, in the Sales department for over 20 years. She was a friend of everyone and was very good at her job.

Big Contracts

This year Ideal teamed up with two major contracts in the West Midlands region. Birmingham City Council (BCC) and Pioneer group. These have allowed us to grow our team in those areas and provide the service that we see fit at our high standards.

Good business.

Ashley’s

Ashley’s joined up with Ideal midway through the year and have been working round the clock to help as well as work effectively with Ideal to complete the new tasks that we are both taking on together. All the staff transferred over and their office staff now work hand in hand with ours efficiently organising the teams which do the cleans.

Website

A major change for Ideal this year has been our new website! We now have unlimited access which we have not had previously allowing us to keep it updated and ever changing. The new site has kept the same colour scheme however has changed by condensing the previous information to more select readable sections. Also, the new blogs mean we can interact with the public daily. However, as well as us interacting with the public it has become clearer how to communicate with us.

Ideal Team-building

For a bit of fun; the Ideal family also went to an escape room. For those who don’t know, you have 1 hour to solve as many puzzles as it takes to escape the room. Out of the three teams that went two escapes and then there was a punishment for the captain of the losing team. (Pictures below)

Babies and Marriage

A massive congratulations to Chantel Fox who gave birth in December to a little girl called Phoebe, we at Ideal want to send you all our love and best wishes as we hope you have a wonderful few months away from work and spending time with your bundle of joy. A second congratulations to Nicola who gave birth to Jessica, another little girl who has made a few visits to our head office to see the staff. Finally, a huge congratulations to one of our Supervisors in Nottingham, Andrew. He got married last month and hopefully will be for many happy years.

Xmas Dinner table

The Run up to Christmas (From a cleaning point of view)

By | Blog, Christmas | No Comments

The Run up to Christmas (From a cleaning point of view)

The run up to Christmas is the busiest time of the year whether you are a business, home-owner or event organiser you are starting to think about that all-important day! However, maybe more important than the day itself is the preparation that must be done before hand to make it run as smooth as possible. Even though at Ideal we are Commercial and Industrial cleaners, we want to share our 70 years of wisdom with the rest of you.

So here are some tips on us…

#Tip 1:

Do not start too early! Just because this blog has been released early December, it doesn’t mean you need to start cleaning RIGHT NOW. You have to remember people still work/live in the area you want to get ready. It may seem too late to a lot of you, but it needs to be done just before the day or event. If you need to hire a team then this can be done even quicker then doing it by yourself but do allow yourself more time.

#Tip 2:

Do not stress. A lot of people will use the stress to get them into the cleaning mood and kick start themselves into action. This is not advised for your mental health or for time/preparation reasons. If you are stressing it normally shows you have left it until the last minute and you don’t think you can get the job done. In any business this is a big NO. We never think we can’t get the job done, therefore will always be ready and allow plenty of time.

Stress drawn in red

Stress drawn in red

#Tip 3:

Use good quality tools. We are not suggesting you run to the shop and spend a lot of money on all the newest, strongest and most powerful chemicals. What you have may be more then good enough already; just ensure you use it safely and plentiful. We also recommend using micro-fibre cloths and read the reviews on chemical cleaners. DO NOT just look at the name and think it is good; it’s often not the case. Our stores team will be happy to advise on any queries regarding products.

#Tip 4:

Accidents do happen. We all know that nothing in life runs smoothly. Things break, tools don’t work correctly and you just can’t figure out where that last screw came from. Therefore, it is important to give yourself an extra day on any project. Use that day for if anything goes wrong to implement any required corrections. Maybe, on the off chance it all works out well; it will be a well-deserved rest. So really, it’s a win- win situation.

Broken egg, messy table

Broken egg, messy table

We will have some more tips to follow soon, hopefully these will tide over any compulsive cleaners and even help you choose a cleaning contractor in the future. If you do have an enquiry, you can contact us on: contact@idealcleaning.co.uk or Call: 0115 913 2222.

Pumpkin Field

Post Halloween Clean

By | Blog | One Comment

Post Halloween Clean

Halloween, that time of year where it is okay to go around scaring each other and it’s all normal. The time of year where you can dress up and not get looked at funny! And the time of year when if you don’t give a treat you may receive a trick… However, more importantly, it’s time for the post Halloween clean! So, here are some tips and tricks on how to deal with the smashed pumpkins, the left-over food and the drooping decorations.

HalloweenPumpkin

Who’s going to tidy this up?

It’s the day after the night before, too many sweets and toffee apples some my say. There is always a mess left from a party which is always going to be dreaded but needs to be sorted! Our first tip here is start at the top and work down, this will allow you to ease yourself into the work removing a cobweb from here and there. It also will not matter if you drop something as the floor is yet to be cleaned.

The floor is normally the biggest and hardest task; all the food, dropped by guests, that knocked over plant which has left soil all over the floor and then that mystery thing you don’t quite want to know what it is but it needs to GO! For carpets you will need to us a dabbing motion on stains! DON’T RUB! This can result is spreading, last thing you want on your cream carpet is a big brown stain where the chocolate has been scrubbed in. Ensure you use a cold water as hot water can damage carpets, and a clean cloth! (We recommend Microfiber).

EXTRA TIP: Why try using the freezing method on stuck pieces of food? Freeze with ice then scrap off to remove easily from carpet and hard floors.

Messy After Party

Messy After Party

I ain’t afraid of no ghost

Those meddling kids! They think its funny to mess up your hard worked on pumpkin. To be fair, we don’t know if it’s kids or teens and shouldn’t assume. The vandals who have thrown toilet paper all over the house and smashed your decorations will not have the last laugh this time!

Firstly that toilet paper, get rid of that ASAP (As Soon As Possible). The last thing you want is to wait until the morning and let it get wet from morning dew because after it is wet it can become twice as hard to remove! The best thing for this situation is a leaf blower, you will be amazed how easily the paper becomes unravelled, this will make it easy to pick up and collect.

The next thing is the Pumpkins, someone was obviously extremely jealous of your amazing design so don’t feel too bad as it must mean you are an amazing artist! Or at least tell yourself that to help with the pain. This is easy but be careful ’cause the seeds get EVERYWHERE! Use a dust pan and bush and scrap what’s left of your pumpkin into the bin. Try not to move it around too much as it will make the job a lot harder.

EXTRA TIP: IF you have been egged, don’t worry. Hose it down, make sure you don’t scrub the shells as it may damage the paintwork. Once all the big bits are removed, scrub all the final bits off. Jobs done!

Spooky Ghost

Accent Property

ACCENT GROUP

By | Case Studies, TUPE | 2 Comments

Accent Housing

Accent Group awarded Ideal the contract by  to provide Communal Area Cleaning in 2012, following an OJEU Tender process. As well as Caretaking Services and Window Cleaning across General Needs and Sheltered Social Housing accommodation. The contract originally encompassed over 40 separate housing schemes across the Nottingham and Peterborough areas. Cleaning operations commenced in April 2012.

Although the client’s timetable allowed a mobilisation period of less than three weeks from contract signing to commencement of services; Comprehensive mobilisation plans enabled us to ensure that the TUPE transfer of existing staff took place in a smooth and efficient manner. Accent considered this critical as it involved employed staff as well as those transferring from other contractors.

On contract

At the started, we introduced all residents to our company; explaining who we were and to draw their attention to the information we were posting on scheme notice boards.  It also had the frequencies at which the cleaning would occur and provided them with the contact details for the central Help Desk.

Nottingham Head Office programmed and scheduled work and controlled and operated from our Nottingham and Peterborough Regional Offices. Fully equipped mobile teams delivered the services on the general needs schemes and by static cleaning operatives on the Sheltered Schemes and Accent’s offices. Sub-contractors carry out our window cleans, with the service controlled and managed centrally by Ideal.

The inclusion and involvement of the schemes’ residents was a priority for Accent Nene and to this end Ideal’s local management teams attend residents meetings as requested alongside Accent Nene management to deal directly with any cleaning issues or concerns and to acquire direct feedback from the residents on the quality of the service.

Other innovations

Ideal have contributed to the Accent Nene contract including: the introduction of a dedicated Help Desk and Issues Log, pre-paid Customer Satisfaction Survey Cards, in order to collect satisfaction data and also communicating to all residents by individual letter and via scheme notice boards, the agreed cleaning specification, when and how frequently the cleaning will take place and providing I.D. photographs of the cleaning operatives for recognition purposes. Older and more vulnerable residents were the audience that we noticed taking it particularly well.

High customer satisfaction levels have been maintained. This resulted in Accent Nene awarding Ideal a further 20 sites across the Cambridgeshire region; bringing the overall number of sites services up to over 60.

In 2015 Ideal were part of an industry engagement project with Accent to benchmark Cleaning Services across their entire UK. In 2017 Accent Group then put out to tender the cleaning services for the whole UK portfolio in 5 lots.

Ideal Cleaning Services not only retained the Eastern Lot but were also awarded the Yorkshire & Humber and North East lots. This new contract commenced on the 1st of August 2017.

MODERN HOUSING SOLUTIONS

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MODERN HOUSING SOLUTIONS

First of all, from 2006 until 2014 Ideal worked as a Specialist Subcontractor to MODern Housing Solutions (Prime) Ltd. We provided Office and Common Area cleaning and conducting of void, pre-occupation cleans to service family homes in the Eastern, Western and South Eastern zones of the country. Two years later Ideal took over the London and South West Zones when the incumbent contractor’s business failed. Abandoning the contract. As a result, Ideal responded quickly when asked to step in dealing with the TUPE issues and processes and integrating a substantial workforce in a very short time frame over 2 to 3 days.

Ideal won the full Contract on a National basis in November 2012. Due to the number of house cleans conducted by Ideal which was in excess of 18,000 per annum. The work covered a housing stock of over 45,000 properties. This contract was very complex in its nature and required a robust coordination and administrative structure. Our dedicated central help allowed us to achieve this. It acted as the main communications hub through which all work requests came in. Head Office arranged all our works and delivered them by mobile teams from local branches.

Contract resource were 150 Cleaning Operatives and was managed by 5 Regional Area Managers supported by 12 Regional Supervisors, 8 Administration, Customer Support and Help Desk Staff. Measurement data reporting was provided by Ideal detailing works by type, volumes and region including numbers of Ordered Cleans, Quotations for Pre-Payment Cleans, Aborts and Recalls by Region by Month and YTD.

Dale Housing

DALES HOUSING

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The Start

Dales Housing selected Ideal to provide communal cleaning to their properties and offices, following a public tender process which began in 2014, . With the service delivery beginning in April 2015.

Dales Housing (DH), part of the Acclaim Housing Group, a non-profitable organisation regulated by the Homes and Communities Agency. They provide a portfolio of homes for rental, leasehold, shared ownership and sale across Derbyshire, all accompanied with first class customer service.

Above all, DH own and manage approximately 3,500 properties. This are comprising of family housing, single person’s accommodation, as well as, designated older peoples’ flats/bungalows and sheltered housing.

Dales Housing’s Mission Statement; “We work to meet the needs of our customers and communities by providing continually improving high quality homes and services”. Going well with our commitment to providing a high quality and above all high standard service and to providing work opportunities to the local community.

Our work

“We are very pleased to have been chosen by Dales Housing as their Cleaning Services provider and look forward to a mutually rewarding partnership and to providing and maintaining an improved communal environment for Dales Housing’s customers”  – Philip Taylor – Ideal Group Managing Director

Currently, cleaning services are being provided to General Needs Schemes in Matlock, Darley Dale, Wirksworth, Ashbourne as well as Hathersage. Here Dales Housing’s customers require and have agreed to a communal area cleaning service. To Sheltered Accommodation in Matlock, Wirksworth, Bakewell and Ashbourne. The cleaning frequencies on General Needs schemes depend on local agreements with residents and vary from Weekly to Monthly cleans. Sheltered Schemes are cleaned to the highest possible standard on a daily basis. The cleaning works are then delivered with a mix of static cleaning operatives. Who’s job it is to mainly performing the daily cleans additionally with the mobile teams performing the weekly, fortnightly and Monthly works.

The management lead for Ideal on this contract is Regional Manager Chris Dring. Chris has built up a considerable expertise in this type of multi-site and variable frequency contract cleaning. His involvement in the similar contracts for other Housing Associations. Assisting Chris is his Dales Area Supervisor, Andrew Harvey. Who provides support and guidance to the most important team members – the Cleaning Operatives.

Finally, we are currently working with Dales Housing on surveying additional sites, where they rolled out communal area cleaning after a period of consultation with their tenants. This work is now complete by mobile works on an arrange basis.